Frequently Asked Questions
Everything you need to know about Frannie's premium hair extensions and services.
What is the quality of Frannie's Hair extensions?
We specialize in 100% ethically sourced human remy hair. Each bundle is carefully inspected to ensure cuticles are aligned, minimizing tangling and shedding for a natural, long-lasting look.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I color or heat-style my hair extensions?
Yes! Because our hair is 100% human hair, you can use heat styling tools, dye, or bleach it. However, we recommend consulting a professional stylist and using a heat protectant to maintain the hair's longevity.
What is your return and exchange policy?
We offer a 14-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on hair extensions that have been removed from their original packaging or the security seal has been broken.
How do I choose the right shade for my hair?
We offer a complimentary color-matching service. Simply email 2-3 photos of your hair in natural lighting to our support team, and our experts will help you find your perfect match.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.